PROJECT NUMBER: 0720603
CAF Training Event: The Common Assessment Framework in Action
22-23/Nov/2007 • Maastricht • Fee: € 725
Introduction
Interpretations available in English, French.
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Project Leaders
For more information about the activity, please contact:
eipa.eu
Target Group:
Trainers as well as quality and change managers involved in introducing quality management techniques in the public sector (ministries, agencies, regional and local administrations, education, police, healthcare, etc.).
Description:
The Common Assessment Framework (CAF) is a total quality management tool specifically designed for the development of TQM in public-sector organisations starting with a self-assessment of their organisational performance. Since the launch of the first version in 2000 and the revised version in 2002, more than 900 organisations in many European countries have implemented the CAF. Many lessons have been learned and have led to the third revised version, the CAF 2006. This CAF training will be based on the CAF 2006 version.
The training will provide a more in-depth analysis of different aspects such as:
Description:
The Common Assessment Framework (CAF) is a total quality management tool specifically designed for the development of TQM in public-sector organisations starting with a self-assessment of their organisational performance. Since the launch of the first version in 2000 and the revised version in 2002, more than 900 organisations in many European countries have implemented the CAF. Many lessons have been learned and have led to the third revised version, the CAF 2006. This CAF training will be based on the CAF 2006 version.
The training will provide a more in-depth analysis of different aspects such as:
- how to adapt the self-assessment process to your own organisation(s);
- the development of action and improvement plans;
- outlines of CAF training schemes;
- efficient use of e-tools for the CAF;
- the role of the CAF Resource Centre (RC) at EIPA.
Method:
A mixture of presentations of national approaches and specific case studies, practical tools and experiences in a combination of workshops and plenary sessions.
Objectives:
At the end of the seminar the participants should have a clear understanding of
- the CAF 2006 quality model itself and the self-assessment process;
- how to set up training at national, regional or organisational level;
- launching improvement actions on a short, medium and long-term basis;
- the benefits of e-tools, databases and benchlearning; and
- the support they can get from EIPA's CAF Resource Centre.
They should be better prepared to implement the CAF in their own countries and their own organisations and be able to assist other organisations in the implementation of the CAF.
Public administrations of the new Member States (since 2004) and
the candidate countries can participate at the special rate of € 525.
the candidate countries can participate at the special rate of € 525.
This seminar will also be held in:
4/Oct/12 • Barcelonaand has also been held in:
19/Mar/10 • Vilnius1/Oct/09 • Barcelona22/Sep/09 • Riga26/Mar/09 • Maastricht2/Oct/08 • Barcelona10/Jun/08 • Moscow18/Oct/07 • Barcelona
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