Target group:
The seminar is intended for public officials from all levels of government, who deal with change, organisational development, eGovernment, training or human resource management.
Description:
In current times of financial recession, optimising the use of resources and reducing costs in public service delivery has become a crucial issue in public management; meanwhile, better quality and efficiency is a necessity. Is it possible to reduce costs and raise quality at the same time? Yes, it is!
The seminar will focus on organisational development, back-office and front-office coordination, the move towards a culture of shared-services, enhancing cooperation and networking and exchanging information in public administration.
Moreover, the seminar will also focus upon the main aspects linked to the reduction of costs and achieving customer satisfaction through the citizen-centric delivery of public services using ICT. Aspects such as the reduction of paperwork and other administrative burdens, as well as the establishment of points of single contact, will also be covered. Part of the seminar will be dedicated to strengthening the government’s professionalism in terms of planning, delivery, management, skills and governance of technology and knowledge-driven change in public administration.
Thus, this two-day seminar is dedicated to achieving a government fit for the 21st century. Suggestions on how to work around the needs of the citizens and businesses, increase quality and efficiency, as well as reduce costs, will be shown through best practice examples that have also been selected from among the EPSA 2009 (European Public Service Award) winners and nominees.
Method:
The seminar will count on the presence of high-level experts from public administration, national and international institutions and academics. Presentations will be held on theoretical and practical issues, on how to manage modernisation and changes of culture in public administration; the involvement of civil servants will increase participants’ knowledge in this field. A plenary session will give participants the opportunity to exchange experiences and receive feedback from the experts. A concluding workshop will help participants to apply the knowledge acquired to their daily challenges.
Objectives:
• To discuss the importance of modernising public administration towards a new culture where citizens and businesses are at the centre;
• To discuss the importance of new technologies in order to modernise and maximise the potential of an organisation – essential for the modernisation of back-office work and its coordination with the front office;
• To discuss the importance of new technologies and eGovernment for modernising public administration and the delivery of public services;
• To share the importance of using quality management methods to ensure an organisation’s professionalism, preparedness and customer satisfaction.
DAY 1 (MONDAY 22 MARCH 2010)
Welcome
Sylvia Archmann, Project Leader, Seconded National Expert – Austria, EIPA, Maastricht (NL)
Objectives of the seminar
Time for self-introduction of participants
Sylvia Archmann
Transformational government & knowledge-powered modernisation of the public administration: new skills and leadership for better quality and more efficiency
Sylvia Archmann
Creative win-wins: simplify your public administration
Martin Haidvogl, Head of City Administration in the City of Graz (AT)
Reducing unnecessary EU rules and regulations
Kari Bjørke, European Commission, DG Enterprise, Action Programme for Reducing Administrative Burdens in the EU (NO)
Transformational aspects of citizen-centric eGovernment policies to attract the optimum mix of immigrants
Michel Savelkoul, Policy Advisor, Ministry of the Interior and Kingdom Relations (NL)
DAY 2 (TUESDAY 23 MARCH 2010)
The Dutch approach to reduction of administrative burdens
Michel Savelkoul
Cooperation between different levels of government: National Chart of Partnership between Government and Local Authorities
Patrick Ruestchmann, Directeur Associé, Sources Productions consulting (FR)
Performance improvement for 2010-2015
Patrick Ruestchmann
Aspects on restructuring the communal portfolio: shared services
Martin Haidvoigl
Workshop: lessons learnt – obstacles, barriers and critical success factors
Moderated by Martin Haidvogl, Patrick Ruestchmann, Michel Savelkoul and Sylvia Archmann
Presentation of workshop results
Evaluation of the seminar
Programme
The programme will commence on Monday, 22 March at 09.00 and finish on Tuesday, 23 March at 17.15 hrs.
Seminar venue
The seminar will take place at the European Institute of Public Administration (EIPA), O.L. Vrouweplein 22, NL-6211 HE Maastricht, tel.: +31.43.3296.222, fax: +31.43.3296.296.
Working language
The seminar will be conducted in English.
Fee
The participation fee is €790 and includes participation in the seminar, documentation, two lunches, a dinner and refreshments. Accommodation and travel costs are at the expense of the participants or their administration.
EIPA offers its members a reduction of 10% of the registration fee. This reduction is available to all civil servants working for one of EIPA’s member countries (i.e. AT, BE, BG, CY, CZ, DK, EE, FI, FR, DE, GR, HU, IE, IT, LT, LU, MT, NL, PL, PT, ES, SE, UK).
Officials of EU institutions, bodies and agencies which have signed a framework contract under LOT 8 are entitled to a 20% discount. This applies to officials coming from the following EU Institutions: European Commission, European Parliament, Committee of the Regions, Council of the European Union, European Economic and Social Committee; and European Agencies: Translation Centre (CDT), European Centre for the Development of Vocational Training (Cedefop), Education, Audiovisual and Culture Executive Agency (EACEA), European Agency for Reconstruction (EAR), European Environment Agency (EEA), European Food Safety Agency (EFSA), European Monitoring Centre for Drugs and Drug Addiction (EMCDDA), European Medicines Agency (EMEA), European Railway Agency (ERA), European Training Foundation (ETF), European Union Agency for Fundamental Rights (FRA), Executive Agency for Competitiveness and Innovation (EACI), European Agency for Safety and Health at Work (OHSA). Other EU agencies not listed above may benefit from this discount through DG ADMIN, European Commission. If you are eligible for a discount, please tick the box on the registration form. Please note that reductions cannot be accumulated. For more information, please visit EIPA’s website: www.eipa.eu (FAQ-special discounts).
Hotel reservations
The European Institute of Public Administration will be pleased to make reservations for you at a hotel in Maastricht. We have made a block booking at two hotels in Maastricht: Hotel Beaumont**** (http://www.beaumont.nl), at a rate of approx. €101,00 p.p.p.n. (incl. breakfast and tourist tax) and MABI Hotel**** (http://www.hotel-mabi.nl), at a rate of approx. €98,00 p.p.p.n. (incl. breakfast and tourist tax).Should you wish to make use of this possibility, please indicate the name of the hotel and the dates of arrival and departure on the registration form. Payment is to be made directly and personally to the hotel on checking out. Please note that if you register after the closing date, hotel reservations cannot be guaranteed.
Meals
All meals will be served at the Institute’s restaurant. Should you require a special menu (e.g. vegetarian, diabetic), please inform the Programme Organiser so that this can be arranged.
Registration
Kindly complete the registration form and return it before 3 March 2010 to Ms Nancy Vermeulen, Programme Organiser, European Institute of Public Administration, P.O. Box 1229, NL-6201 BE Maastricht, tel.: +31.43.3296.212, fax: +31.43.3296.296, e-mail: n.vermeulen@eipa.eu. You can also submit the online registration form which can be found on EIPA’s website: www.eipa.eu. Your name and address will be part of EIPA's database for our mailing purpose only. If you do not wish to be included in our mailing database, please tick the box on the registration form.
Confirmation
Confirmation of registration will be forwarded to participants on receipt of the completed registration form.
Payment
Prior payment is a condition for participation. Please indicate the method of payment on the registration form. In any case, the participant or his/her administration will receive an invoice for the payment of the registration fee. For administrative reasons, there will be a charge of €150 for cancellations received within 15 days before the activity begins. There is no charge for qualified substitute participants.
Cancellation policy
EIPA reserves the right to cancel the seminar up to two weeks before the starting date. EIPA accepts no responsibility for any costs incurred (travel, hotel, etc.). For EIPA's cancellation policy, please visit our website www.eipa.eu (legal notice).
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