PROJECT NUMBER: 1020302
Improving Quality and Reducing Costs - A Mission Possible
20-21/Sep/2010 • Maastricht • Fee: € 790
Introduction
Project Leader
For more information about the activity, please contact:
eipa.eu
Target group
The seminar is intended for public officials from all levels of government, who deal with change, organisational development, eGovernment, training or human resource management.
Description
In current times of financial recession, optimising the use of resources and reducing costs in public service delivery has become a crucial issue in public management; meanwhile, better quality and efficiency is a necessity. Is it possible to reduce costs and raise quality at the same time? Yes, it is! The seminar will focus on organisational development, back-office and front-office coordination, the move towards a culture of shared-services, enhancing cooperation and networking and exchanging information in public administration.
Moreover, the seminar will also focus upon the main aspects linked to the reduction of costs and achieving customer satisfaction through the citizen-centric delivery of public services using ICT. Aspects such as the reduction of paperwork and other administrative burdens, as well as the establishment of points of single contact, will also be covered. Part of the seminar will be dedicated to strengthening the government’s professionalism in terms of planning, delivery, management, skills and governance of technology and knowledge-driven change in public administration.
Thus, this two-day seminar is dedicated to achieving a government fit for the 21st century. Suggestions on how to work around the needs of the citizens and businesses, increase quality and efficiency, as well as reduce costs, will be shown through best practice examples that have also been selected from among the EPSA 2009 (European Public Sector Award) winners and nominees.
Method
The seminar will count on the presence of high-level experts from public administration, national and international institutions and academics. Presentations will be held on theoretical and practical issues, on how to manage modernisation and changes of culture in public administration; the involvement of civil servants will increase participants’ knowledge in this field. A plenary session will give participants the opportunity to exchange experiences and receive feedback from the experts. A concluding workshop will help participants to apply the knowledge acquired to their daily challenges.
Objectives
• To discuss the importance of modernising public administration towards a new culture where citizens and businesses are at the centre;
• To discuss the importance of new technologies in order to modernise and maximise the potential of an organisation – essential for the modernisation of back-office work and its coordination with the front office;
• To discuss the importance of new technologies and eGovernment for modernising public administration and the delivery of public services;
• To share the importance of using quality management methods to ensure an organisation’s professionalism, preparedness and customer satisfaction.
The seminar is intended for public officials from all levels of government, who deal with change, organisational development, eGovernment, training or human resource management.
Description
In current times of financial recession, optimising the use of resources and reducing costs in public service delivery has become a crucial issue in public management; meanwhile, better quality and efficiency is a necessity. Is it possible to reduce costs and raise quality at the same time? Yes, it is! The seminar will focus on organisational development, back-office and front-office coordination, the move towards a culture of shared-services, enhancing cooperation and networking and exchanging information in public administration.
Moreover, the seminar will also focus upon the main aspects linked to the reduction of costs and achieving customer satisfaction through the citizen-centric delivery of public services using ICT. Aspects such as the reduction of paperwork and other administrative burdens, as well as the establishment of points of single contact, will also be covered. Part of the seminar will be dedicated to strengthening the government’s professionalism in terms of planning, delivery, management, skills and governance of technology and knowledge-driven change in public administration.
Thus, this two-day seminar is dedicated to achieving a government fit for the 21st century. Suggestions on how to work around the needs of the citizens and businesses, increase quality and efficiency, as well as reduce costs, will be shown through best practice examples that have also been selected from among the EPSA 2009 (European Public Sector Award) winners and nominees.
Method
The seminar will count on the presence of high-level experts from public administration, national and international institutions and academics. Presentations will be held on theoretical and practical issues, on how to manage modernisation and changes of culture in public administration; the involvement of civil servants will increase participants’ knowledge in this field. A plenary session will give participants the opportunity to exchange experiences and receive feedback from the experts. A concluding workshop will help participants to apply the knowledge acquired to their daily challenges.
Objectives
• To discuss the importance of modernising public administration towards a new culture where citizens and businesses are at the centre;
• To discuss the importance of new technologies in order to modernise and maximise the potential of an organisation – essential for the modernisation of back-office work and its coordination with the front office;
• To discuss the importance of new technologies and eGovernment for modernising public administration and the delivery of public services;
• To share the importance of using quality management methods to ensure an organisation’s professionalism, preparedness and customer satisfaction.
