Managing Change in Public Administration

Description

The seminar will focus on the principles of managing change in public administration. Basic theoretical concepts of change management will be presented by high-level practitioners and representatives of universities. Furthermore, recommendations for actions with a focus on skills and competencies required for future eGovernment will help participants to determine opportunities for civil servants in this context. Workshops and plenary sessions will give participants the opportunity to exchange experiences on successfully accomplished processes, obstacles and feelings involved when facing change. A concluding workshop on critical success factors and barriers regarding change management will help participants in applying the theoretical knowledge acquired to daily challenges.

Target Group

The seminar is intended for public officials from national, subnational and local authorities and other public bodies who deal with change, organisational development and quality management.

Objectives

• To discuss skills and competencies and offer tools in this field, and to address the role of leadership in managing change;

• To present new methods of quality management and communication strategies (internal and external);

• To explore the role of civil servants and their opportunities in this context.

Method

Presentations will be held on theoretical issues on how to manage change in public administration; the involvement of civil servants will increase participants’ knowledge in this field. Furthermore, examples from real life will be given. And last but not least, participants will have the opportunity to discuss and exchange experiences in workshops and plenary sessions.

Programme

The programme will commence on Thursday 24 June at 09.00 hrs and finish on Friday 25 June at 17.00 hrs.

Seminar venue

The seminar will take place in the Blue Conference Room (0.18) at the European Institute of Public Administration, O.L. Vrouweplein 22, NL-6211 HE Maastricht, tel.: +31.43.3296222, fax: +31.43.3296296.

Working language

The seminar will be conducted in English

Fee

The participation fee is € 820 and includes documentation, 2 lunches, 1 dinner and refreshments. Accommodation and travel costs are at the expense of the participants or their administration.

EIPA offers its members a reduction of 10% of the registration fee. This reduction is available to all civil servants working for one of EIPA’s member countries (i.e. AT, BE, CY, CZ, DK, EE, FI, FR, DE, GR, HU, IE, IT, LT, LU, MT, NL, PL, PT, ES, SE, UK). Officials of EU institutions, bodies and agencies which have signed a framework contract under LOT 8 are entitled to a 20% discount. If you are eligible for a discount, please tick the box on the registration form. Please note that reductions cannot be accumulated.

For more information, please visit EIPA’s website: www.eipa.eu (FAQ-special discounts).

Hotel reservations

The European Institute of Public Administration will be pleased to make reservations for you at a hotel in Maastricht. We have made a block booking at two hotels in Maastricht: Hotel Beaumont**** (http://www.beaumont.nl), at a rate of approx. €101,00 p.p.p.n. (incl. breakfast and tourist tax) and MABI Hotel**** (http://www.hotel-mabi.nl), at a rate of approx. €98,00 p.p.p.n. (incl. breakfast and tourist tax).Should you wish to make use of this possibility, please indicate the name of the hotel and the dates of arrival and departure on the registration form. Payment is to be made directly and personally to the hotel on checking out. Please note that if you register after the closing date, hotel reservations cannot be guaranteed.

Meals

The lunches will be served at the Institute’s restaurant and dinner in the evening will be at a restaurant in town. Should you require a special menu (e.g. vegetarian, diabetic), please inform the Programme Organiser so that this can be arranged.

Registration

Kindly complete the online registration form and return it before 8 June 2010.

Your name and address will be part of EIPA’s database for our mailing purpose only.

Confirmation

Confirmation of registration will be forwarded to participants on receipt of the completed registration form.

Payment

Prior payment is a condition for participation. Please indicate the method of payment on the registration form. In any case, the participant or his/her administration will receive an invoice for the payment of the registration fee. For cancellations received after the date indicated on the registration form we will have to charge an administration fee of € 150 unless a replacement participant is found.

Cancellation policy

EIPA reserves the right to cancel the seminar up to 2 weeks before the starting date. EIPA accepts no responsibility for any costs incurred (travel, hotel, etc.). For EIPA’s cancellation policy, please visit our website www.eipa.eu (legal notice).