Description
The seminar will focus on the principles of managing change in public administration. Basic theoretical concepts of change management will be presented by high-level practitioners and representatives of universities. Furthermore, recommendations for actions with a focus on skills and competencies required for future eGovernment will help participants to determine opportunities for civil servants in this context. Workshops and plenary sessions will give participants the opportunity to exchange experiences on successfully accomplished processes, obstacles and feelings involved when facing change. A concluding workshop on critical success factors and barriers regarding change management will help participants in applying the theoretical knowledge acquired to daily challenges.
Target Group
The seminar is intended for public officials from national, subnational and local authorities and other public bodies who deal with change, organisational development and quality management.
Objectives
- To discuss skills and competencies and offer tools in this field, and to address the role of leadership in managing change;
- To present new methods of quality management and communication strategies (internal and external);
- To explore the role of civil servants and their opportunities in this context.
Method
Presentations will be held on theoretical issues on how to manage change in public administration; the involvement of civil servants will increase participants’ knowledge in this field. Furthermore, examples from real life will be given. And last but not least, participants will have the opportunity to discuss and exchange experiences in workshops and plenary sessions.
MONDAY, 29 NOVEMBER 2010
An Introduction to the Seminar
Sylvia Archmann, Project Leader, Seconded National Expert from Austria, EIPA, Maastricht (NL)
Time for the participants to introduce themselves and to express their expectations
Change Management – What it is? How to be prepared for it!
Communication Strategies
Sylvia Archmann
Successfully Changing the Identity of an Organisation: The case of Middelharnis
Harrie Scholtens, Gemeentesecretaris, Municipality of Middelharnis, South Holland (NL)
Lunch at EIPA’s Restaurant
How does Change happen in the “Real World”?
Presentation of the instruments to implement change in reorganisation projects in the Viennese city administration
Manfred Fasching, Project coordinator “Wiener Wohnen“, Vienna (AT)
The Role of HR-Management in the Process of Change
Beatrix Behrens, Director of HR-Politics, Bundesagentur für Arbeit, Nuremberg (DE)
End of the first Seminar Day
Dinner in Maastricht
TUESDAY, 30 NOVEMBER 2010
Shaolin Wake-Up Qi Gong
Manfred Fasching
Factors of Success in the Change Process
Manfred Fasching
Managing Change: a Sustainable Approach
Change is important, inevitable and desirable for organisational development. How to manage sustainable change in order to achieve the results and outcomes required and promote successful change and organisational development based on the application of different models (CAF, ISO, BSC, EFQM).
Ana Andrade, Senior Public Administration Manager, Internal Audit in the Institute for the Management of the European Social Fund, Lisbon (PT)
Lunch at EIPA’s Restaurant
Lessons Learnt and Factors of Successful Change – Group Exercise
How to transfer knowledge into your organization.
Reports from Working Groups
Where do we go from here?
Summary of key learning points – plenary discussion
Evaluation of the Seminar
End of the Seminar
Programme
The programme will commence on Monday 29 November at 09.00 hrs and finish on Tuesday 30 November at 17.00 hrs.
Seminar venue
The seminar will take place in the Bordeaux Conference Room (1.16) at the European Institute of Public Administration, O.L. Vrouweplein 22, NL-6211 HE Maastricht, tel.: +31.43.3296222, fax: +31.43.3296296.
Working language
The seminar will be conducted in English
Fee
The participation fee is € 820 and includes documentation, 2 lunches, 1 dinner and refreshments. Accommodation and travel costs are at the expense of the participants or their administration.
EIPA offers its members a reduction of 10% of the registration fee. This reduction is available to all civil servants working for one of EIPA’s member countries (i.e. AT, BE, CY, CZ, DK, EE, FI, FR, DE, GR, HU, IE, IT, LT, LU, MT, NL, PL, PT, ES, SE, UK). If you are eligible for a discount, please tick the box on the registration form. Please note that reductions cannot be accumulated. For more information, please visit EIPA’s website: www.eipa.eu (FAQ-special discounts).
Hotel reservations
The European Institute of Public Administration will be pleased to make reservations for you at a hotel in Maastricht. We have made a block booking at two hotels in Maastricht: Hotel Beaumont**** (http://www.beaumont. nl), at a rate of approx. €101,00 p.p.p.n. (incl. breakfast and tourist tax) and MABI Hotel**** (http://www.hotel-mabi. nl), at a rate of approx. €98,00 p.p.p.n. (incl. breakfast and tourist tax). Should you wish to make use of this possibility, please indicate the name of the hotel and the dates of arrival and departure on the registration form. Payment is to be made directly and personally to the hotel on checking out. Please note that if you register after the closing date, hotel reservations cannot be guaranteed.
Meals
The lunches will be served at the Institute’s restaurant and dinner in the evening will be at a restaurant in town. Should you require a special menu (e.g. vegetarian, diabetic), please inform the Programme Organiser so that this can be arranged.
Registration
Kindly complete the registration form and submit it before 18 November 2010. Your name and address will be part of EIPA’s database for our mailing purpose only.
Confirmation
Confirmation of registration will be forwarded to participants on receipt of the completed registration form.
Payment
Prior payment is a condition for participation. Please indicate the method of payment on the registration form. In any case, the participant or his/her administration will receive an invoice for the payment of the registration fee. For cancellations received after the date indicated on the registration form we will have to charge an administration fee of € 150 unless a replacement participant is found.
Cancellation policy
EIPA reserves the right to cancel the seminar up to 2 weeks before the starting date. EIPA accepts no responsibility for any costs incurred (travel, hotel, etc.). For EIPA’s cancellation policy, please visit our website www.eipa.eu (legal notice) Should you wish to receive invitations to our seminars electronically or to inform us of any changes in your work or address details, please fill in our online update form at http://www.eipa.eu.
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