CAF Training Event: Quality Management in the Public Sector - The Common Assessment Framework in Action

Project Leaders

Description
The Common Assessment Framework (CAF) is a total quality management (TQM) tool specifically designed for the development of TQM in public sector organisations, starting with a self-assessment of their organisational performance. Since the launch of the first version in 2000 and the revised version in 2002, more than 1000 organisations in many European countries have implemented the CAF. Many lessons have been learned and have led to the third revised version, CAF 2006.

Objectives
One of the objectives of this course is to present to the participants after 3 years of experience the 2006 version of the CAF.
The training will provide a more in-depth analysis of different aspects such as:

• how to adapt the self-assessment process to your own organisation(s);
• the development of action and improvement plans;
• outlines of CAF training schemes;
• efficient use of e-tools for the CAF;
• the role of the CAF Resource Centre (RC) at EIPA.

At the end of this course, participants from different levels of administration will for sure be in a better position to implement the CAF in their own organisations or they will be able to assist other organisations in the implementation of the CAF.

Method
The methodology used will combine presentations of approaches developed from various perspectives, case studies, workshops and plenary sessions. The working languages will be English and Spanish, with simultaneous translation.

Traget group
The profile of the participants to whom we address our seminar includes trainers, Human Resources managers as well as quality and change managers involved in introducing quality management techniques and tools as well as HR instruments in the public sector (ministries, agencies, regional and local administrations, education, police, health care, etc.).

Seminar venue
Palau Robert
Passeig de Gràcia, 107
08008 Barcelona

Working language
The seminar will be conducted in English, however simultaneous interpretation in Spanish will be provided with a minimum of 5 participants who request this service.

Fee
The participation fee is € 800 and includes documentation, 2 lunches, 2 coffee breaks and a certificate of attendance. Accommodation and travel costs are at the expenses of the participants or their administration.

Deadline for registration: 30 September 2010.

Payment before the deadline is a condition for participation.

For cancellations received after 1st February we will have to charge an administration fee of € 150 unless an alternative participant is nominated.

EIPA offers its members a reduction of 10% of the registration fee. This reduction is available to all civil servants working for one of EIPA’s member countries (i.e. AT, BE, BG, CY, CZ, DK, EE, FI, FR, DE, GR, HU, IE, IT, LT, LU, MT, NL, PL, PT, ES, SE, UK) as well as civil servants working for an EU institution or agency. If you are eligible for a discount, please tick the box in the registration form. Please note that reductions cannot be accumulated. For more information, please visit EIPA’s website: http://seminars.eipa.eu/en/pages/display/&tid=102).

Hotel reservations in Barcelona
The EIPA-ECR will be pleased to make reservations for you at these hotels (where special rates are applied for EIPA-ECR participants):

Hotel Europark***
(Aragó, 325 - Tel.: +34.93 457 92 05, www.nnhotels.es)
€ 109 Double room for single use, € 135 Double room (Breakfast included) + 8% VAT

Hotel Catalonia Berna****
(C/Roger de Lluria, 60; Tel.: +34.93 272 00 50)
€ 90 Double room for single use, € 100 Double room (breakfast included) + 8% VAT

Should you wish to make use of this possibility, please indicate the dates of arrival and departure on the registration form. Payment is to be made directly and personally to the hotel on checking out. Please note that if you register after the closing date, hotel reservations cannot be guaranteed.

Information and Registration
Natalia Doménech, Programme Organiser
European Institute of Public Administration –
European Centre for the Regions (EIPA-ECR)
C/ Girona, 20 / 08010 - Barcelona
Tel.: + 34/ 93 567 23 89; Fax: +34/ 93 567 23 99;
E-mail: n.domenech@eipa.eu

You can also submit the online registration form which can be found on EIPA’s web site: http://www.eipa.eu/regions

Confirmation
Confirmation of registration will be sent to participants on receipt of the completed registration form