The Common Assessment Framework (CAF) and the Balanced ScoreCard (BSC)

16-18/Jun/2010  •  Maastricht


Interpretations available in English, French.

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The Common Assessment Framework (CAF) is a total quality management tool (TQM) based on the Excellence Model of the European Foundation for Quality Management and the model of the German University of Administrative Sciences in Speyer. It has been specifically designed for the development of TQM in public-sector organisations, starting with a self-assessment of their organisational performance. Since the launch of the first version in 2000 and the revised version in 2002, nearly 2000 organisations in many European countries have implemented the CAF. Many lessons have been learned and have led to the third revised version, the CAF 2006. This CAF training will be based on the CAF 2006 version.

In the same period, the Balanced ScoreCard (BSC) was discovered by the public sector and adapted; it is now increasingly used. This training will discuss both tools, compare their specific characteristics and consider the most appropriate way to use them. Should the CAF and BSC be used in an integrated way or should they be used separately, each model delivering the benefits it was designed for? In doing so, how can both models complement each other?

Cases from different countries will illustrate how both tools strengthen he performance of public-sector organisations.

Objectives of the seminar
At the end of the seminar the participants should have a clear understanding of

  • the CAF 2006 quality model itself, the self-assessment process and the impact on the organisation;
  • the Balanced ScoreCard as used in the public sector;
  • the key points of difference in approach, process and benefits;
  • their common features;
  • how to implement them together.

As a result, the participants will be better prepared to implement the CAF and BSC in public-sector organisations.

The methodology used will be a mixture of presentations, specific case studies, experiences and interactive discussions in a combination of workshops and plenary sessions.

Profile of the participants
Trainers as well as quality and change managers involved in introducing quality management techniques and management tools in the public sector (ministries, agencies, regional and local administrations, education, police, health care, etc.).