The CAF External Feedback and Label: Training on the Delivery of External Feedback

For more information about the activity, please contact:

Description
Since the launch of the CAF in 2000, its implementation and use has shifted from a self-evaluation (making a good diagnosis of theorganisation), to making improvements based on this diagnosis. But organisations applying the CAF also wanted to see the results of all their efforts and were looking for feedback. In order to provide organisations with this feedback the CAF Recognition Procedure has been created by the EU Member States. This CAF Recognition Procedure, which is made available to CAF users, aims – by means of external assessment – to verify the quality and effectiveness of CAF implementation. This feedback is given by peersand/or external experts: the so-called CAF Recognition Actors.

In order to be selected by a national organiser as a CAF Recognition Actor, candidates have to follow an approved training course.

Target Group
The newly created CAF Recognition Procedure needs people (CAF Recognition Actors) to judge the CAF self-assessment and its impact on an organisation, thereby providing useful feedback. Recognition Actors need to have a broad knowledge and experience of management and change processes in public sector organisations. The actor can gain the necessary competencies from a variety of sources including work experience, previous assessment experience (with CAF or EFQM), education and training.

Objectives
At the end of the seminar the participants should be able to

1. analyse the implementation of CAF through the process of self-assessment and improvement actions and assess whether the organisation is installing TQM values;
2. give feedback and suggestions regarding the implementation of CAF, its strengths, weaknesses and how it could be improved;
3. support and renew the organisation’s enthusiasm to work with holistic quality development and self-assessment using the CAF model;
4. be a candidate for selection as a CAF Recognition Actor in his/her country.

Method
A mixture of presentations, exercises, specific case studies, exchange of experiences and interactive discussions in a combination of workshops and plenary sessions.

Hotel reservations

The European Institute of Public Administration will be pleased to make reservations for you at a hotel in Maastricht. We have made a block booking at:

Hotel Beaumont **** www.beaumont.nl € 99,75 p.p.p.n.
(prices 2009)

Hotel Mabi **** www.hotelmabi.nl € 98,50 p.p.p.n.
(prices 2009)

These prices include breakfast and tourist tax). Should you wish to make use of this possibility, please indicate the name of the hotel and the dates of arrival and departure on the registration form. Payment is to be made directly and personally to the hotel on checking out. Should the hotel of your choice be fully booked, you will automatically be placed in one the other hotel. Please note that if you register after the closing date, hotel reservations cannot be guaranteed.


Meals

The lunches will be served at the Institute’s restaurant and dinner will be at a restaurant in town. Should you require a special menu (e.g. vegetarian, diabetic), please inform us so that this can be arranged.


Registration

Please contact your CAF national correspondent to inform him/her about your interest in participating. The contact list can be found
below. Kindly also complete the registration form and return it before the closing date to Ms Ann Stoffels, Programme Organiser,

EIPA, P.O. Box
1229, NL-6201 BE Maastricht,
tel.: +31.43.3296317,
fax: +31.43.3296296,
e-mail: a.stoffels@eipa.eu.

You can also submit the online registration form which can be found on EIPA’s web site: http://www.eipa.eu. (training). Your name and address will be part of EIPA’s database for our mailing purpose only. If you do not want to be included in our mailing database, please tick the box in the registration form.


Confirmation
Confirmation of registration will be forwarded, together with other relevant details, to participants on receipt of the completed registration form and after consultation with the CAF national correspondent. Payment and cancellation policy Prior payment is a condition for participation. Please indicate the method of payment on the registration form. In any case, the participant or his/her administration will receive an invoice for the payment of the registration fee. For cancellations received in the two weeks prior to the seminar we will have to charge an administration fee of € 150 unless a replacement participant is found. EIPA reserves the right to cancel the seminar up to 2 weeks before the starting date. EIPA accepts no responsibility for any costs incurred (travel, hotel, etc.). For EIPA’s cancellation policy, please visit our website www.eipa.eu (legal notice).