Target group
Trainers as well as quality and change managers involved in introducing quality management techniques and management tools in the public sector (ministries, agencies, regional and local administrations, education, police, healthcare, etc.).
Description
The Common Assessment Framework (CAF) is a total quality management tool (TQM) specifically designed for the development of TQM in public sector organisations. Since the launch of the CAF excellence model in 2000 at the first European quality conference, more than 2500 public sector organisations have applied it. Over the past 10 years the CAF model has established its position among the many existing quality management tools. In the same period, the Balanced Scorecard (BSC) was discovered by the public sector and adapted; it is now being increasingly used. This training will discuss both tools, compare their specific characteristics and consider the most appropriate way to use them. Should the CAF and BSC be used in an integrated way or should they be used separately, each model delivering the benefits it was designed for? In doing so, how can both models complement each other? Cases from different countries will illustrate how both tools strengthen the performance of public-sector organisations.
Learning methodology
The methodology used will be a mixture of presentations, specific case studies, experiences and interactive discussions in a combination of workshops and plenary sessions.
Objectives
At the end of the seminar the participants should have a clear understanding of:
• the CAF 2006 quality model itself, the implementation process and the impact on the organisation;
• the Balanced Scorecard as used in the public sector;
• the key points of difference in approach, process and benefits;
• their common features;
• how to implement them together.
As a result, the participants will be better prepared to implement the CAF and BSC in public sector organisations
Wednesday 20 June 2012
Welcome and Introduction to the seminar
Patrick Staes, Seconded National Expert, Head of the EIPA CAF Resource Centre, Maastricht
MODULE 1: THE COMMON ASSESSMENT FRAMEWORK (CAF)
Introduction to the CAF
Brief overview of the CAF model: its origins, aims and targets, as well as its structure, self-evaluation technique, and its implementation and results.
Patrick Staes
The CAF model in practice
Through a practical exercise in working groups, the structure and functioning of the model will be exposed by defining its different sub-criteria.
Patrick Staes
Learning lessons about the CAF in plenary
Exchange of conclusions from the practical exercise by the working groups in a plenary session so as to further develop insights into the model through discussion.
Patrick Staes
Lunch
Towards organisational improvement with the CAF
Ten steps to improve the organisation using CAF. The different steps are described as starting with the decision to launch the model, carrying out a self-assessment and implementing an action plan to improve the organisation.
Patrick Staes
MODULE 2: THE BALANCED SCORECARD (BSC)
Using the Balanced Scorecard in the public sector
Michael Juritsch, Frontex
Thursday 21 June 2012
The Balanced Scorecard: a strategic and/or operational management tool?
The evolution, and uses, of the BSC at managerial level will be presented and discussed, 2GC’s 3rd Generation BSC introduced and not for profit sector challenges mentioned
William Barney, 2GC Active Management (UK)
Use of the 3rd Generation Balanced Scorecard: Where are you going - Destination Statements
What is a Destination Statement and how do you create one with a Management team?
William Barney
The 3rd Generation BSC in practice (Part 1)
Through a practical exercise in working groups, the structure and functioning of the 2GC model will be exposed by building a Destination Statement for a BSC.
Working Groups
Use of the 3rd Generation: What do you need to focus on - Strategic Linkage Models
What are the objectives for the short to medium-term? How to decide these using a cause and effect model divided between Activities and Outputs/Outcomes
William Barney
Lunch
The 3rd Generation BSC in practice (Part 2)
Carrying on with the practical exercise in working groups, they will now build a Strategic Linkage Model using the Destination Statement created before lunch.
Working groups
The BSC: from performance measurement to performance management
Developing the BSC also means formulating targets and determining indicators. The search for targets and appropriate indicators is the focus of performance measurement and allows steering and managing the organisation.
Nick Thijs, Lecturer, EIPA CAF Resource Centre, Maastricht (NL)
Social dinner
Friday 22 June 2012
MODULE 3 : IMPROVE THE PERFORMANCE OF YOUR ORGANISATION WITH THE CAF & THE BSC
CAF & BSC: similarities, differences and common grounds
Discussions in working groups comparing the two models.
Drawing conclusions about the CAF and the BSC
Combining the conclusions
Cross-connecting the CAF and the BSC
Nick Thijs
Lunch
The missing link – The CAF and the BSC at the Federal Public Service for Social Integration, Brussels (BE)
Julien Van Geertsom, chairman of the management committee, FOD Social Integration
Improving organisations from a change management perspective
What should a large-scale improvement initiative focus on? What do the CAF and the BSC have in common from a change management perspective and what is typical for each of them in terms of communication, leadership, process control, etc.?
Overall conclusion and outlook
Evaluation and end of the seminar
Programme
The seminar will commence on Wednesday 20 June at 09.15 hrs and will finish with an evaluation of the seminar on Friday 22 June at 16.30 hrs.
Seminar Venue
The seminar will take place at the European Institute of Public Administration, O.L. Vrouweplein 22, NL-6211 HE Maastricht, tel.: +31 43 32 96 222, fax: +31 43 32 96 296.
Working language
The seminar will be conducted in English.
Fee
The participation fee is € 990 and includes documentation, 3 lunches, 1 dinner and refreshments. Accommodation and travel costs are at the expense of the participants or their administration.EIPA offers its members a reduction of 10% of the registration fee. For details, please click here.
Hotel reservations
The European Institute of Public Administration will be pleased to make hotel reservations for you at a hotel in Maastricht. We have made a block booking at Hotel Beaumont**** (www.beaumont.nl), at the rate of ± € 99,99 p.p.p.n. (incl. breakfast and tourist tax). Should you wish to make use of this possibility, please indicate the dates of arrival and departure on the registration form. Payment is to be made directly and personally to the hotel on checking out. Please note that if you register after the closing date, hotel reservations cannot be guaranteed.
Meals
The lunches will be served at the Institute’s restaurant and dinner will be at a restaurant in town. Should you require a special menu (e.g. vegetarian, diabetic), please inform us so that this can be arranged.
Registration
Kindly complete the registration form by 25 May 2012.
Confirmation
Confirmation of registration will be forwarded to participants, together with other relevant details, on receipt of the completed registration form, provided we have sufficient participants.
Payment
Prior payment is a condition for participation. Please indicate the method of payment on the registration form. For cancellations received within 15 days before the activity begins, we will have to charge an administration fee of € 150 unless a replacement participant is found.
Cancellation policy
EIPA reserves the right to cancel the seminar up to 2 weeks before the starting date. EIPA accepts no responsibility for any costs incurred (travel, hotel, etc.). For EIPA's cancellation policy, please visit our website.
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