Target group
The profile of the participants to whom we address our seminar includes trainers, human resources managers as well as quality and change managers involved in introducing quality management techniques and tools as well as HR instruments in the public sector (ministries, agencies, regional and local administrations, education, police, health care, etc.).
Description
The Common Assessment Framework (CAF) is a total quality management (TQM) tool specifically designed for the development of TQM in public sector organisations, starting with a self-assessment of their organisational performance. Since the launch of the first version in 2000, more than 2650 organisations in many European countries have implemented the CAF. Many lessons have been learned and have led to the current revision towards CAF 2012.
Learning methodology
At the end of this course, participants from different levels of administration will indeed be in a better position to implement the CAF in their own organisations and/or they will be able to assist other organisations in the implementation of the CAF. The methodology used will combine presentations of approaches developed from various perspectives, case studies, workshops and plenary sessions.
Objectives
One of the objectives of this course is to present to the participants the 2012 version of the CAF. The training will provide a more in-depth analysis of different aspects such as:
• how to adapt the self-assessment process to your own organisation(s);
• the development of action and improvement plans;
• outlines of CAF training schemes;
• efficient use of e-tools for the CAF;
• the role of the CAF Resource Centre (RC) at EIPA.
Thursday 04 October 2012
Welcome and introduction
Patrick Staes, Project Leader, Seconded National Expert; Head of the CAF Resource Centre, EIPA, Maastricht (NL)
THE CAF MODEL AND THE EUROPEAN CONTEXT
The European vision of quality: the Common Assessment Framework. Its origin and actual use
Patrick Staes
The Common Assessment Framework: the CAF 2012 model in detail
Patrick Staes
Exercise 1: “Identify the sub-criteria”
Group discussions & review of results in plenary session and discussion
Patrick Staes
THE SELF-ASSESSMENT (SA) PROCESS
The self-assessment process: how to secure the involvement of staff by management
The different actors and their roles, timing, reporting, guidelines, the use of e-tools in the SA process
Ann Stoffels, EIPA CAF Resource Centre, Maastricht (NL)
Lunch
How to assess an organisation by defining strengths and areas for improvement and scoring
Patrick Staes
Exercise 2: “How to score”
Group discussions & review of results in plenary session and discussion
Patrick Staes
The implementation of CAF by the State Agency of Evaluation of Public Policies and Services Quality (AEVAL)
Mª Jesús Jiménez, Services Quality Department, State Agency of Evaluation of Public Policies and Services Quality (ES)
Friday 05 October 2012
THE CAF AS A DRIVING FORCE BEHIND ORGANISATIONAL CHANGE
How to prioritise improvement actions and draft an action plan
Patrick Staes
Exercise 3: Prioritise a number of proposed actions
Group discussions & review of results in plenary session
Communication strategy for the CAF: communication as a key success factor for change
Patrick Staes
Exercise 4: How to draft an effective improvement plan – criteria and conditions for effective improvement;
Discussion in working groups; review in plenary session
Lunch
External feedback on the use of the CAF: methodology and pilot projects
The European CAF community is developing a methodology to provide external feedback on CAF self-assessments and how to reward organisations for subsequently installing a culture of improvement
Patrick Staes
NETWORKING: THE CAF RESOURCE CENTRE AT EIPA
What can the CAF RC at EIPA do for you? (incl. CAF e-tool)
Ann Stoffels
Evaluation and closure of the seminar
Patrick Staes
Seminar venue
Barcelona city centre
(location to be confirmed)
Working language
The seminar will be conducted in English, however simultaneous interpretation in Spanish will be provided with a minimum of five participants requesting this service
Fee
The participation fee is €800 and includes documentation, two lunches, two coffee breaks and a certificate of attendance. Accommodation and travel costs are at the expense of the participants or their administration.
EIPA offers its members a reduction of 10% of the registration fee. For details, please click here.
Deadline for registration: 25 September 2012
Payment before the deadline is a condition for participation. For cancellations received after 25 September we will have to charge an administration fee of €150 unless an alternative participant is nominated.For EIPA's cancellation policy, please visit our website.
Hotel reservations
EIPA Barcelona will be pleased to make reservations for you at these hotels (where special rates are applied for EIPA Barcelona participants):
•Hotel Europark***
(Aragó, 325 - Tel.: +34.93 457 92 05, www.nnhotels.es)
€109 Double room for single use, €135 Double room (Breakfast included) + 8% VAT
•Hotel Catalonia Berna****
(C/Roger de Lluria, 60; Tel.: +34.93 272 00 50)
€100 Double room for single use, €120 Double room (breakfast included) + 8% VAT
Should you wish to make use of this possibility, please indicate the dates of arrival and departure on the registration form. Payment is to be made directly and personally to the hotel on checking out. Please note that if you register after the closing date, hotel reservations cannot be guaranteed.
Confirmation
Confirmation of registration will be sent to participants on receipt of the completed registration form.
eipa.eu
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