Managing Change in Public Administration

Target Group
The seminar is intended for public officials from national, sub-national and local authorities and other public bodies who deal with change, organisational development and quality management.

Description
The seminar will focus on the tools and methods for managing change in public administration. Fundamental concepts of change management will be introduced in order to identify the key enablers of change processes. High-level practitioners and experts will share their experiences on the different aspects of change implementation, including strategy setting, building confidence and addressing resistance. Moreover, participants will gain insight on the skills and human resources dimension of transformation paths. Roundtables and plenary sessions will give participants the opportunity to compare situations, success factors and obstacles in the process of change. Learning from mistakes as well as dealing with emotional reactions in an evolving environment will form part of the discussions on the long-term impacts of change.

Learning Methodology
Presentations will be held on theoretical issues on how to manage change in public administration; the involvement of civil servants will increase participants’ knowledge in this field. Furthermore, examples from real life will be given. And last but not least, participants will have the opportunity to discuss and exchange experiences in workshops and plenary sessions.

Objectives
This seminar aims to:
• Discuss skills and competences and offer tools in this field, as well as addressing the role of leadership in managing change;
• Present new methods of quality management and communication strategies (internal and external);
• Explore the role of civil servants and their opportunities in this context.

Programme
The programme will commence on Thursday 20 September at 09.30 hrs and finish on Friday 21 September at 17.00 hrs.

Seminar venue
The seminar will take place in the Blue Conference Room (0.18) at the European Institute of Public Administration, O.L. Vrouweplein 22, NL-6211 HE Maastricht, tel.: +31 43 32 96 222, fax: +31 43 32 96 296.

Working language
The seminar will be conducted in English

Fee
The participation fee is € 860 and includes documentation, two lunches, one dinner and refreshments. Accommodation and travel costs are at the expense of the participants or their administration. EIPA offers its members a reduction of 10% of the registration fee. For details, please click here.

Hotel reservations
The European Institute of Public Administration will be pleased to make reservations for you at a hotel in Maastricht. We have made a block booking at Hotel Beaumont**** in Maastricht (www.beaumont.nl), at a rate of €99,99 p.p.p.n. (incl. breakfast and tourist tax). Should you wish to make use of this possibility, please indicate the dates of arrival and departure on the registration form. Payment is to be made directly and personally to the hotel on checking out. Please note that if you register after the closing date, hotel reservations cannot be guaranteed.

Meals
The lunches will be served at the Institute’s restaurant and dinner in the evening will be at a restaurant in town. Should you require a special menu (e.g. vegetarian, diabetic), please inform the Programme Organiser so that this can be arranged.

Registration
Kindly complete the online registration form before 14 September 2012.
Your name and address will be part of EIPA's database for our mailing purpose only.

Confirmation
Confirmation of registration will be forwarded to participants on receipt of the completed registration form.

Payment
Prior payment is a condition for participation. Please indicate the method of payment on the registration form. In any case, the participant or his/her administration will receive an invoice for the payment of the registration fee. For cancellations received after the date indicated on the registration form we will have to charge an administration fee of € 150 unless a replacement participant is found.

Cancellation policy
EIPA reserves the right to cancel the seminar up to two weeks before the starting date. EIPA accepts no responsibility for any costs incurred (travel, hotel, etc.). For EIPA's cancellation policy, please visit our website.