PROJECT NUMBER: 1760501
Managing and Leading the Civil Service: Knowledge Management and Knowledge Transfer in the 21st Century
Interpretations available in Spanish.
This seminar will present the best Knowledge Management (KM) practices in Europe and demonstrate how to ensure a real transfer of knowledge.
Baby Boomers are now reaching retirement age in record numbers. We need to be doing everything necessary to bring the next generation of government leaders onboard, and to ensure that the expert knowledge of the actual managers is preserved. For public sector organisations, it is especially important to plan an intervention to deal with the current phenomenon of large-scale retirement. The discipline of Knowledge Management has been offering tools and methodologies which help organisations to resolve these types of issues for a while now. Specifically, knowledge transfer programmes are one of the most efficient proposals which ensure the transfer of critical knowledge between generations. There are countless benefits to these programs, one of the most important being the continuity of effective governance in public administrations and the resulting positive perception of the public sector among citizens.
How will it help you?
Not all organisations (public or private) have successfully developed such programmes. At European level, there are many different programmes in place in which the level of production, development and reached objectives vary substantially.
And you will be able to:
- discuss on the stages for development of a conceptual KM framework building up strategies and plans for implementing it;
- learn best practices from real examples and design training and intervention programmes for efficient knowledge transfer between generations.
Who will benefit most?
This seminar is aimed at public officials from all levels of government, and especially those responsible for human resources and/or training. The seminar will equip them with the knowledge and practical tools to design training programmes and interventions to confront this challenge of generational knowledge transfer.
THURSDAY 27 APRIL 2017
Introduction to the programme and methodology
Gracia Vara Arribas, Expert, EIPA Barcelona (ES)
The Concept of Knowledge Transfer and its Connection with Knowledge Management: common tools and methodologies
Prof. Dr. Klaus North, Wiesbaden Business School, Germany
The British Experience
John Murphy, Civil Service Learning, Knowledge & Information Management Lead, United Kingdom
The Belgian Experience
Anne Dosière, Directorate-General for Organization and Personnel Development (DG DOP), Federal Public Service Personnel and Organization (SPF P&O), Training Institute of the Federal Administration (TIFA), Belgium (BE)
The German Experience
Prof. Dr. Klaus North
The experience of the Basque Country
Mikel Gorriti Bontigui, Head of Human Resources at the Directorate of Public Function, Department of Governance and Self-Government, Basque Government (ES)
End of the first day
FRIDAY 28 APRIL 2017
The experience of Catalonia – Round Table
Moderator: Magda Vila Figareda, Head of communication and training, Delegation of the Generalitat in Girona
• Representative of the Generalitat
Dolors Llorens Ardiaca, Head of the Department for Innovation and Public Employment Analysis (Deputy Director General)
• Representative of Barcelona City Council
Maria Rodriguez Rodriguez, Director of Internal Communication, Development and Attention to Personnel, Management of Human Resources and Organization
• Representative of the Province of Barcelona
Enric Herranz Moral, Director of Training Services with tasks on Coordination and direction of the Branch of Corporate Modernization and Official Publications, Management, Area of Presidency
Identification and presentation of the common elements from the proposals presented on the first day
Facilitators: Klaus North, John Murphy & Mikel Gorriti
Group work part 1: discussion of the knowledge transfer proposals and programmes
Facilitators and participants
Group work part 2: development of proposals for the preparation of knowledge transfer programmes
Facilitators and participants
Plenary: presentation of each group’s proposal
Conclusions: the list of dos and don’ts
End of seminar
The programme will commence on Thursday at 09.00 and will finish on Friday at 17.00.
c/Ausiàs Marc 40
Tel. +34 93 207 31 14
The seminar will be conducted in English. Spanish simultaneous translation will be provided in case the minimum required number of participants have been achieved. The documents will be provided in the source-language of the speaker only.
EIPA members’ fee*: €900
Regular fee: €1000
The participation fee includes documentation, two lunches, one dinner and refreshments. Accommodation and travel costs are at the expense of the participants or their administration. More information.
* EIPA members can take advantage of a reduced fee; this is available to all civil servants working for one of EIPA’s member countries (i.e. AT, BE, BG, CY, CZ, DE, DK, ES, FI, FR, GR, HU, IE, IT, LT, LU, MT, NL, NO, PL, PT, SE, UK), and civil servants working for an EU institution, body or agency.
EIPA Barcelona will be pleased to make reservations for you at the hotel Grupotel Gran Via 678 where special rates apply for EIPA participants:
Grupotel Gran Via 678
Gran Via de les Corts Catalanes 678
ES - 08010 Barcelona
Tel. +34 93 3417000
Rates of room with breakfast buffet included:
• Double room for single use: €100 + 10 % VAT + €1.21 tax
• Double room: €120 + 10 % VAT + €2.42 tax
Should you wish to make use of this possibility, please indicate the dates of arrival and departure on the registration form as well as the type of room required. Payment is to be made directly and personally to the hotel upon checking out. Please note that if you register after the deadline, hotel reservations cannot be guaranteed.
Lunches will be served at the hotel restaurant and dinner on the first evening will be at a restaurant in town. Should you require a special menu (e.g. vegetarian, diabetic), please inform the Programme Organiser so that this can be arranged.
Kindly complete the registration before 13 April 2017. Your name and address will be part of EIPA’s database for our mailing purpose only. If you do not want to be included in our mailing database, please tick the box on the registration form.
Confirmation of registration will be forwarded to participants on receipt of the completed registration form. Moreover, when it is confirmed that the seminar will take place, the participant will receive a confirmation letter by e-mail from the Programme Organiser, with some other details.
Prior payment is a condition for participation. Please indicate the method of payment on the registration form. For cancellations received within 15 days before the activity begins, we will have to charge an administration fee of €150 unless a replacement participant is found.
EIPA reserves the right to cancel the seminar up to two weeks before the starting date. EIPA accepts no responsibility for any costs incurred (travel, hotel, etc.). More information.