Improving Public Sector Performance in the 21st Century

20-21/Jun/2017  •  Maastricht

Project Leader
Michael Burnett BA FCA MCIPS MCIPD
For more information about the activity, please contact:
What is this course about?seminar_confirmed_EIPA
Improving performance in tough times for public sector budgets means better decision making about how to spend and how to deliver public services.

The seminar builds on four case studies to explain the paradigm shift that is required to move public service organisations into the 21st Century. Two of the cases are manifestations of the ‘Toyota Production System’ (also known as ‘Lean’)  as adapted to service organisations (using the ‘Vanguard’ approach, which like Toyota’s system derives from the thinking of E.W. Deming, the father of modern quality management), one is a case of Human-Centred Design (an approach pioneered by IDEO, one of the world’s largest innovation consultancies and used by public sector organisations such as MINDLAB in Denmark) and one is a case of the modern socio-technical systems approach to organisational design. All of these approaches have a great deal in common and can be seen as concrete ways to realise a flexible, networked organisation (agile, adaptive, customer focused etc.) as opposed to a bureaucratic one.

In addition, two cases of ministries with similar functions will be presented to discuss the implications of the new paradigm for the practice of strategic management.

How will it help you?
At the end of seminar participants will understand how performance for citizens can be significantly and sustainably improved in a systematic way without using traditional command and control methods or misuse of target-setting.

Who will benefit most?
This two-day seminar is directed at public officials from EU Member States, candidate countries and the EU institutions and other multi-lateral institutions, as well as auditors, consultants, and other stakeholders who are faced with challenges relating to governance, accountability and performance of public sector organisations.

The key question for improving public services is who designs and how - and getting the right balance between provider and end user design
Michael Burnett

Traditional performance management has failed to live up to its promise - what is needed is a paradigm shift about what performance really is and how to measure it and organise for it
Benedict Wauters

Benedict Wauters teaching impact evaluation at EIPA in March
a key building block for improving public sector performance
This seminar will also be held in:
27/Jun/18 • Maastricht